We would probably be further along, but we had a little set back with the back doors. First, when they were delivered there was a big dent in one of the doors. Pella recognized that it was their mistake and ordered a replacement. That's where the trouble really started. They ordered the wrong side of the door. Remember, these are two sliding doors each of which are about 8 feet tall - meaning it was a custom order. Well when we realized that they sent us the wrong door, Mom had to call Pella and reorder the door again. As you can imagine, this situation was a little frustrating, because the door had to be reordered, we can't start on drywall, flooring, or siding. They're kind of big parts of the project to work on, and kind of lead to THE WHOLE rest of the house being finished. Evidently, the sales man at Pella did not learn as the rest of us did, that the customer is always right. When my Mom (righfully) called to complain, the guy working at Pella was for lack of a better, appropriate word: RUDE. He was kind of indignant and overly reluctant to 1. offer an apology 2. show that Pella cared at all about our pretty substantial business. Long story short, we reluctantly got a little bit of money back. Any money back is awesome, but in the grand scheme of things based on how much the door cost, and how much we spent with Pella in general, it really wasn't much to show any appreciation of our business. Honestly, if I were ordering windows again, Pella wouldn't be high on my list after how rude this one man was. Obviously one person can't ruin an entire company, but as someone who works in retail, I would NEVER treat a customer that poorly.
I think Mom was a little confused about all the presents she had to open. |
January. |
February. The whole wreath is wrapped in yarn, Jess and I both did one like this. It took FOREVER! |
March. This was the other yarn wrapped one. It's hard to see in the picture, but it has a big "V" on it. |
April. |
May. The mini-bunting says "Welcome" |
June. Playing Cards. |
July. Black and Blue felt and ribbon w/pin wheels. |
August. It wasn't really a wreath, but how can you NOT use an old tennis racket in this household?! |
September. |
October. It's hard to see from the picture, but these are all candy corn. Jessica can attest to the fact that I burnt myself a lot making this one. |
November. Again, it's a little difficult to see in the picture, but that is all different colors of tulle. |
December/Christmas |
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